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5 Why 5S A3 Thinking continuous improvement customer featured Gemba inbound logistics inventory inventory management kaizen lean lean culture lean definitions lean education lean in everyday life lean IT lean journey lean leadership lean logistics lean manufacturing lean organization lean six sigma lean supply chain lean tools lean training lean transportation lean warehouse learning organization logistics PDCA Poka-Yoke problem solving process improvement project management quality at the source shipping standardization standard work supply chain total cost transportation management visual management voice of customer waste