Tag Archives: customer

Customer Service: The True Competitive Difference

I recently read Jim Womack’s Gemba Walks, which has been one of my personal favorite books to date.  Upon completion, I began to reflect on my own many gemba walks, both those in my professional career and as a consumer. As someone with a passion for lean and customer service, I quickly thought of a […]

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Special Post: Healing Supply Chain Pain (A Multi-Client Case Study)

Hello Lean Logistics Blog Readers, This week we are highlighting a special article from AME’s latest issue of Target Magazine.  “Healing Supply Chain Pain,” is a multi-client case study on three LeanCor operations customers and their lean journeys. Solving problems in the end-to-end flow of raw materials to finished product can cut costs, reduce inventory, […]

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Everyday Lean: Find The Answer Not The Blame

We hear and learn about Lean day by day and we tend to think that we really understand the basic principles. Continuous improvement, river of waste, visual management, etc. We learn, process, and eventually implement these theories in our everyday life.  But is it really so? Are we really lean in all aspects of our […]

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Effective Supply Chain Collaboration: Tips For a Lean Operation

“_____n” (often followed by “on,” “with,” etc.) Definition 1: the act of working with another or others on a joint project Definition 2: something created by working jointly with another or others Definition 3: the act of cooperating as a traitor, especially with an enemy occupying one’s own country   Struggling?  I’ll give you a […]

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Voice of Customer (VOC): What Does it Mean?

Most companies have some type of VOC program in place. Many programs fall short of delivering measurable value.  This failure often lies at the definition level of VOC.  But how do you actually define it? VOC – Common Definition The most common definition is Capture Customer Expectations. From this definition, multiple methods to gather information […]

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Guest Post: How To Start a Six Sigma Case Study

Most people start a Six Sigma case study thinking they already know the answer to the problem!  What needs to happen for a successful Six Sigma case study is understanding the true definition of DMAIC and not focusing on the “I” for Improve.  The Process Improvement Roadmap for DMAIC is as follows: Define: Initiating the […]

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